Knowledge Base
Here you will find help articles containing information and videos on using or configuring your Pioneer DJ equipment.
Mobile App
Troubleshooting
- ★ When you cannot log in to Beatport or Beatsource via rekordbox with active streaming service plan
- ★ iMac does not recognized your controller
- ★ DDJ-FLX4 not selectable as audio device in rekordbox
- ★ Streaming related issues : Troubleshooting
- ★ When a controller is not recognized in Mac
- ★ When a controller is not recognized in Windows
License
- ★ Error code 6 while you activate your license / plan
- ★ How to change credit card information
- ★ Cancelling your rekordbox ver. 6 subscription plan
- ★ Can't enter a rekordbox dj license on rekordbox ver. 6
- ★ Error codes : Activating / Deactivating your rekordbox license
- How to use a coupon code
Pioneer DJ Account
- ★ Log in issue
- Account temporarily locked out
- What happens to my registered data when I cancel / delete my account?
- Can not log in web site
- Account registration form does not appear
- Have not received a verification (confirmation) email after creating a Pioneer DJ Account
rekordbox
- ★ How to customize rekordbox MIDI mapping
- ★ Support Video : How to solve "Load error. The file could not be found.
- ★ "unable to use or edit track analysis" error
- ★ macOS Big Sur 11.5/11.5.1 rekordbox export issue
- ★ Important notice for those who are using macOS Mojave, macOS Catalina
- ★ Update: macOS Catalina 10.15 compatibility
CDJ
DDJ
- ★ DDJ-400 Setup
- ★ Important notice for those who are using macOS Mojave, macOS Catalina
- ★ Troubleshooting for macOS not recognizing your DJ equipment
- ★ Troubleshooting of DDJ-RZX issues
- ★ Troubleshooting: running rekordbox app on Windows
- ★ DDJ-SX2 - Setup, rekordbox DJ Intro & Recording (Windows)
DJM
- Condenser Microphone / Phantom Power
- Recording a mix in rekordbox 5 with a DJM (Mac)
- Streaming with OBS + DJM-900SRT (Mac)
- Streaming with OBS + DJM-900SRT + DVS (Mac)
- Streaming with OBS + DJM-900NXS2 (Mac)
- Streaming with OBS + DJM-S9 (Mac)
XDJ
- ★ Update: macOS Catalina 10.15 compatibility
- ★ Troubleshooting: When the firmware update does not start
- ★ XDJ-RX - HID Setup Instructions (Mac)
- ★ XDJ-RX - Firmware Update / rekordbox DJ Setup (Video)
- Streaming with OBS + XDJ-XZ (Windows)
- Streaming with OBS + XDJ-XZ (Mac)